HELP
RETURNS & REFUNDS
Our return window
You can return eligible items within EDIT: 30 days of delivery for a refund or exchange.
What can be returned
Items must be unworn, unwashed and in their original condition, with all tags attached.
What can’t be returned
- Custom, personalised and team or club orders (embroidery, patches, transfers and other customised pieces), as these are made to order
- Items marked as final sale
- EDIT: Any other exclusions, e.g. underwear or face coverings, or delete this line
How to start a return
Email us at EDIT: your Raxson email, shop@raxson.co with your order number, the items you’d like to return and whether you’d prefer a refund or an exchange. We’ll reply with return instructions. Please don’t send items back without contacting us first.
Return shipping
Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective or wasn’t what you ordered, in which case we’ll cover it.
Refunds
Once your return arrives and passes inspection, we’ll refund the original payment method. Your bank may take 5–10 business days to show the credit. Original shipping charges are EDIT: non-refundable / refunded.
Exchanges
Need a different size? Request an exchange when you contact us and we’ll reserve your new size while it’s in stock.
Damaged or incorrect items
If something arrives damaged, defective or isn’t what you ordered, email us within EDIT: 7 days of delivery with your order number and a photo, and we’ll make it right.