HELP
SHIPPING POLICY
Where we ship
We currently ship to addresses within Canada, U.S.A. (Extra Tariffs may apply for U.S.A. customers) & Europe.
Processing time
Orders are packed and shipped within 1–3 business days (Monday to Friday, excluding holidays). Pre-order items ship once they’re available. The expected date is shown on the product page, and any order containing a pre-order item ships when that item is ready.
Shipping rates
We ship with Canada Post. Rates are calculated live at checkout from your order’s weight and your address, so you’ll see the exact cost and the delivery options before you pay.
Tracking
Once your order ships, you’ll receive an email with your Canada Post tracking number.
Delivery times
Delivery estimates come from Canada Post and depend on the service you choose and your location. Remote areas can take longer. Delays caused by the carrier, weather or other events outside our control aren’t something we can guarantee against, but we’ll always help you follow up.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us at EDIT: your Raxson email, e.g. hello@raxson.co as soon as possible. We can update the address if the order hasn’t shipped yet. Orders returned to us because of an incorrect address can be re-shipped at the customer’s cost.
Lost or damaged parcels
If your parcel arrives damaged or tracking shows no movement for more than EDIT: 7 business days, contact us with your order number and we’ll work with Canada Post to resolve it.
Team & club orders
Custom team orders have their own production and delivery timelines, which we confirm with you when you approve your quote.